This email went out earlier to all those that are registered for the Convention.

Dear KOC Member,

As excited as we are for next week’s convention, our hearts are heavy for the family of beloved Hallmark Artist, Steve Goslin, who passed away last week. This, of course, includes his wife and fellow Keepsake Artist, Deb Nielsen.

Despite her tremendous loss, Deb is determined to join us for next week’s artist signings and interview segments. As you can imagine, we expect this to be both a difficult and therapeutic process for her so we are thrilled that you will be there to help show how much we all care.

That said, in an effort to respect Deb’s privacy and help lift spirits, we ask that you refrain from sharing deep condolences during the artist signing. This will also help ensure that everyone who wants to has a chance to connect with Deb.

She will need our thoughts and prayers for the long road ahead, so there will be a card sending collection box located inside North Pole Village, at the Cards and Crafts station, where you’ll be encouraged to drop sympathy cards for Deb and her family.

Thank you for your understanding and for your expressions of care and concern. Keep an eye out for additional updates and reminders via email in preparation for next week.

Sincerely,

KOC Convention Team

For questions, call 1-800-Hallmark. Specially trained KOC Care Agents are available 7 days a week to help.